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Jaguar XJ (Used)
Jon at Banco was extremely easy to deal with...as I a salesman myself I appreciated Jon's honesty when discussing the vehicle and the level of customer service he gave me was exceptional, this is the first testimonial I've ever given to a company, great car, great company, wouldn't hesitate to recommend Banco Fleet
receiving the vehicle a month before expected delivery date was a nice surprise.
vehicle delivered within requested time slot.
was contacted by telephone twenty minutes before delivery.
vehicle inspected and delivery driver gave a quick run through of starting sequence and controls.
paperwork dealt with quickly and efficiently.
new car on driveway
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When I started looking for a new car I tried the usual places (dealerships,magazines,papers,etc.) then I looked on the internet and came across Banco Fleet. The contract prices they quoted for the car I wanted was far and away better than from other sources but since it meant dealing with people I did not know via the internet I was still not convinced. The 2 concerns I had were:
1. Was it a scam?
2. Could I cope with the Internet? (I'm approaching 70 and not as comfortable with the internet as younger people.)
BOTH OF THESE WORRIES WERE TOTALLY UNFOUNDED.
Completing the details required over the internet was straightforward,and when I was unsure I simply 'phoned and they helped me. When I asked for some paperwork to be sent by post it was not a problem - they did it.
Andrew and the staff are totally professional,polite,friendly,easy to talk to and efficient.
I cannot thank them or praise them enough for the way they handled my purchase. They even 'phoned me after I had taken delivery to check that I was happy with the car and the way it had been delivered..
If you have any doubts about dealing with Banco Fleet they will be completely unfounded. When anyone tells me they are looking for a new car I will tell them to check here first.
Finally,thank you Andrew and everyone who was involved in making my purchase so straightforward. I am happy for you to use this testimonial in any way you wish and to refer potential customers to me if they wish to discuss anything.
I wish you all success in the future,
FAO Andrew Smallman:
Andrew - hope this testimonial can be used. Thanks for the way in which everything was handled.
Many thanks for the worry free transaction of my new car. The vehicle was delivered right on time on 2nd October as promised and I am more than delighted with the vehicle and the way in which everything was handled.
I would have no hesitation in recommending by word of mouth your company.
Thank you once again for your help.
Peter Singleton BEM
Fantsatic service guys, cannot fault the process, won't be going to a dealer again!
If you need me to speak to any future customers I would happily oblige
2 x Nissan Juke
Both my wife Karen and my mother Evelyn are delighted with their new cars. They both arrived yesterday to their eagerly awaiting owners and both were delighted with the cars and the extra velour mats you included. Many thanks for a very pleasant experience, it has been greatly appreciated by Karen and Evelyn. I think you will definitely have repeat customers in the future.
Nissan Qashqai + 2
I wanted to write you a note to say thank you so much for the fantastic service that you provided for our Qashqai+2.
You have been absolutely superb, and extremely professional and helpful from start to finish.
You got us the car we wanted (well done for that - I understand that the Qashqai +2 is in very short supply due to being phased out), and offered delivery only a couple of weeks later! If we had any queries, or needed any extra info, you were always able and willing to help us very quickly - and though I didn't speak to you personally, my husband said that you were also extremely pleasant and friendly throughout.
The delivery man was extremely courteous and helpful - even gave me a useful run-through of some of the technical features of the car, like how to operate the keyless ignition & door locks, the satnav, the folding wing mirrors, etc. He couldn't have been nicer or more helpful!
In short, everything went smoothly, we definitely need not have had any worries about reliability or trustworthiness, and we are absolutely thrilled with your service, and with our new car!
We couldn't recommend you more highly!
Please feel free to publish my comments on your website if you wish - and thank you again for everything.
14th March 2014
Its Martyn Gribben here I would just like to thank you and all the other staff for making the delivery of our new car so easy. I will be sure to pass your details on to all my friends & family and hopefully they will use you in the future.
21st March 2014
Mercedes E Class
Just a quick note to thank you for the time you spent sourcing my dream car. The E Class is now sat proudly in my garage away from the dust our workmen are creating on our new extension.
I would have no hesitation in recommending you to all my colleagues. I have even put your web page up on our notice board. I will you every success for the future.
Suzuki Grand Vitara
I felt I ought to thank you for a smooth and trouble free transaction in our recent transaction of the new Suzuki Grand Vitari.
It was delivered in pristine condition, and on time.
I will happily recommend you to friends and family.
With best regards
Thanks for your email and for calling Inga, to say she's absolutely thrilled to bits with the car is an understatement.
I would also like to thank you for all the time and effort that you put in to organize this car for us. It is a long way from England to Australia and when we first looked to pursue this for Inga we were very unsure how it would all go. In a world where it is so easy to be scammed, ripped off and a victim of poor service we found dealing with you and your company an absolute pleasure. You always replied promptly to our queries and nothing was too much trouble. We very much appreciate this and you have made what could have been a nightmare, a smooth, painless process for us here in Australia and Inga in Birmingham.
Thanks again for everything
Sue and Richard (and Inga)
24th October 2013
Sue and Richard
We would like to say a big thank you. Our new car arrived today as promised, the guy who delivered it made three phone calls, informing us how long he was going to be, after the long motorway journey - he stopped off to have the car cleaned. it was immaculate on arrival.
As soon as we spoke to you we knew that everything would be o.k. from the beginning you answered any questions we put to you, certainly we will spread the word to our family and friends, no salesman to hassle with -and by far the cheapest finance deal.
A big thank you again Andrew and also to Jon. We wish you well for the future,certainly we will purchase from you again
Kind Regards Janet & John Lewis
John and Janet Lewis
Just receieved my Nissan Juke on the new 63 registration, the whole process from start to finish was faultess, feel free to pass on my details to any prospective clients. Thanks go to Andrew for turning this around so quickly, Geoff P
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